Return Eligibility

To be eligible for a return, your item must be:

• In the same condition you received it
• Unworn or unused
• With tags attached
• In the original packaging
• Accompanied by proof of purchase or receipt

How to Start a Return

To request a return, please use your customer account here:

https://account.pewtner.com

Or contact us at sales@pewtner.com.

If your return is accepted, we’ll send you instructions on how and where to send your item. Items sent back without a return request first being approved will not be accepted.

Damages and Incorrect Items

Please inspect your order when it arrives and contact us straight away if your item is defective, damaged, or if you received the wrong item. We’ll assess the issue and sort it properly.

Non-Returnable Items

Some items cannot be returned, including:

• Perishable goods such as food, flowers, or plants
• Custom, personalised, or made-to-order items
• Personal care goods such as beauty products
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

If you’re unsure whether your item is eligible, contact us before sending anything back.

Exchanges

The quickest way to get the item you want is to return the original item first. Once your return is accepted, you can place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without needing to justify it. The item must still be in the same condition you received it, unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note your bank or card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at sales@pewtner.com.

Need Help?

For any return or refund questions, contact us at:

sales@pewtner.com