Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, legal obligations, or regulatory requirements. When we do, we will post the updated version on our Site and revise the “Last updated” date where required.

How We Collect and Use Personal Information

To provide our Services, we collect personal information from a range of sources depending on how you interact with us.

We use this information to process orders, manage your account, communicate with you, improve our Services, comply with legal obligations, enforce our terms, and protect our business, customers, and website.

Personal Information We Collect

Information you provide directly

• Contact details such as your name, address, email address, and phone number
• Order information such as billing and shipping details, payment confirmation, and purchase history
• Account information such as login credentials and account security details
• Customer support information you provide when contacting us

Information collected automatically

We may automatically collect certain information about how you use our Site and Services, including device details, browser type, IP address, network connection details, and interaction data. This may be collected using cookies, pixels, and similar technologies.

Information from third parties

We may receive information from third parties who support our business, including Shopify, payment processors, analytics providers, advertising partners, fulfilment providers, and customer support tools.

How We Use Your Personal Information

• Providing products and services: to process payments, fulfil orders, arrange shipping, handle returns, manage accounts, and provide order-related communications
• Marketing and advertising: to send promotional communications and tailor advertising across our Site and other platforms
• Security and fraud prevention: to detect, investigate, and prevent fraudulent, malicious, or unlawful activity
• Customer support and service improvement: to respond to enquiries, improve user experience, and maintain our business relationship with you

Cookies

We use cookies and similar technologies to operate and improve our Site, remember preferences, understand user behaviour, run analytics, and support relevant advertising.

You can control cookies through your browser settings. Please note that disabling cookies may affect how parts of the Site function.

For more information about Shopify-related cookies, please see:

https://www.shopify.com/legal/cookies

Our Site may also recognise the Global Privacy Control (GPC) signal as a valid opt-out request where required by applicable law. Other “Do Not Track” browser signals are not currently recognised.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

• To service providers and vendors who help operate our business, such as payment processors, fulfilment providers, IT providers, analytics providers, and support partners
• To business and marketing partners for advertising and promotional purposes
• Where you request or direct us to share information, including through integrations or third-party services
• Within our corporate group or affiliates where relevant to business operations
• Where required for legal compliance, dispute handling, fraud prevention, or in connection with a business transaction such as a merger or sale

Categories of Information Disclosed

In the previous 12 months, we may have disclosed the following categories of personal information for the purposes described in this policy:

• Identifiers, such as name, address, email address, phone number, and account details
• Customer record information, such as billing, shipping, and order details
• Commercial information, such as purchases, shopping behaviour, and customer support records
• Internet or network activity, such as usage data and interaction data
• Approximate geolocation data based on technical information such as IP address

These disclosures may be made to service providers, vendors, business partners, marketing partners, and affiliates.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Advertising and Data Sharing

With your consent, we may share personal information with business and marketing partners for advertising and promotional activity.

In the previous 12 months, this may have included identifiers such as name, email address, or phone number, commercial information such as records of products purchased, and usage data.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or content of those third-party services. You should review their own privacy policies and terms before using them.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

Security and Retention

We take reasonable measures to protect your personal information. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and protect our business.

Your Rights

Depending on where you live, you may have rights in relation to your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to receive a copy of your information or request data portability
• The right to opt out of sale, sharing, or targeted advertising where applicable
• The right to restrict certain processing
• The right to withdraw consent where processing is based on consent
• The right to appeal a decision relating to a privacy request
• The right to opt out of promotional communications at any time using the unsubscribe link in our emails

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to complain to your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country of residence. Where personal information is transferred outside the UK or Europe, we rely on recognised legal transfer mechanisms, including Standard Contractual Clauses or equivalent safeguards where required.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your rights, please contact us:

Email: sales@pewtner.com

For the purposes of applicable data protection law, Pewtner Grooming Supplies is the data controller of your personal information unless stated otherwise.